Order routing

Order routing rules determine the shipping location for the products in each customer order. You can add, edit, delete, and rearrange these rules to prioritize shipping locations. Additionally, you can configure routing options based on common preferences, such as always shipping from the closest location to the delivery address or prioritizing the nearest warehouse.

Add order routing rules

1. In the Genstore admin, go to Settings -> Shipping and delivery.
2. In the Order routing section, click to view the configured rules.
3. Select the rule you want to add.
4. If you want to add multiple rules, repeat steps 2 and 3. The rules will run in order of priority from top to bottom. You can drag the Drag icon next to each rule to adjust its priority.
5. Click Save.

Manage order routing rules

Edit shipping location priority

When multiple shipping locations are configured, you can choose to prioritize the shipping locations by distance or to manually configure the priority.

1. In the Genstore admin, go to Settings -> Shipping and delivery.
2. In the Order routing section, click to view the configured rules.
3. For the Shipping location priority rule, choose whether to prioritize by distance or manually configure:
   • If you select manual configuration, click the edit icon. You can then adjust the priority by dragging locations up or down.
   • If only one shipping location is configured, add another location under Settings -> Locations before adjusting the priority.
4. Click Save.

Delete order routing rules

1. In the Genstore admin, go to Settings -> Shipping and delivery.
2. In the Order routing section, click to view the configured rules.
3. Click the Trash icon next to the rule you want to delete.
4. Click Save.

Common order routing configurations

Here are some recommended order routing configurations that you can set based on your needs:

1. Try to avoid splitting shipment
   • All items in the same order should ship from the same location to avoid splitting the order. Order splitting should only be considered when products cannot be delivered from a single shipping location.
2. Shipping location priority
   • The shipping location should be selected based on distance or manually set priority order. We recommend organizing priorities to ensure smooth fulfillment and timely logistics.
3. The same-market principle
   • Prioritize fulfillment locations in the same market as the delivery address to reduce cross-market shipping costs and improve delivery efficiency.
4. Principle of adequate inventory
   • Prioritize locations with sufficient stock. If a location cannot fulfill the order, select another location with enough inventory to ensure timely order delivery.

FAQs

Q1. Which fulfillment location is used by default for draft orders?

A: Draft orders automatically use the default fulfillment location set in your Locations settings. To update your default location, go to Settings -> Locations in your Genstore admin.